Dear Valued Customer,
Thank you for choosing PRIMEWAVEPTV Motion Design Studio, a business operated by Lahcen Online Marketing LLC, for your motion design needs. We are committed to delivering high-quality services to our clients. However, we understand that situations may arise where a refund is necessary. Please carefully review our refund policy below.

Refund Eligibility

Refunds may be considered in the following situations:

• Dissatisfaction with the delivered product or service.
• Technical issues preventing the proper use or delivery of the motion design project.
• Failure to meet agreed-upon project deadlines or milestones.

REFUNDS REQUEST

To request a refund, kindly submit a written request within 14 days of the project delivery or issue occurrence. Please email your request to refunds@primewaveptv.com with the subject “Refund Request _Project Odyssey.” Ensure you include a detailed explanation and any supporting documentation.

Refund Process

Upon receiving your refund request, we will carefully review the provided information. If approved, we will initiate the refund process within 5 business days using the original payment method.

Refund Denial

Please note that Lahcen Online Marketing LLC reserves the right to deny a refund under the following circumstances:

• The request is submitted after the specified timeframe.
• The issue is beyond our control.
• Insufficient evidence is provided to support the refund claim.

Partial Refunds

In certain cases, we may offer partial refunds based on the extent of dissatisfaction or the severity of the issue.

Cancellation Policy

Should you decide to cancel a project before completion, a refund will be provided based on the completed work, minus applicable fees.

Changes to the Refund Policy

We reserve the right to update or modify this refund policy. Clients will be notified of changes through the website or direct communication.

By engaging with PRIMEWAVEPTV Motion Design Studio, operated by Lahcen Online Marketing LLC, you agree to abide by the terms in this refund policy.

For any questions or concerns, please contact us at support@primewaveptv.com.

Thank you for trusting PRIMEWAVEPTV Motion Design Studio. We appreciate the opportunity to serve you!